Motels and Hospitality

The benefits of building a strong online review profile are irrefutable…Online reviews not only provide a unique opportunity to foster guest relationships post check-out, but have also been proven to deliver higher profits to accommodation providers. We discussed these benefits in more depth in a recent blog article. Now, we would like to explain to you the benefits of responding to the reviews your property receives & how you should go about doing so. Reviews, responses and Google It’s rare for Google to openly discuss aspects of their ranking algorithm, but perhaps in an effort to support small business, they have revealed that local search rankingsRead More →

Contributed By: Mikolai Napieralski on

Editor’s Note: I stumbled across this tongue-in-cheek piece of Gold Coast hospitality nostalgia from last decade. It was written in a street press magazine called Team Evil and I thought I’d share with our readers for a bit of a laugh and reminisce at the colourful old Gold Coast motels, few of which have since survived. I have fond memories of staying at the original Pink Poodle when I was young and poor… good times! If you’re in the mood for further laughs, I’d highly recommend the author’s new book; God Willing; as he recounts his adventures working as a museum curator in the Middle EastRead More →

Those who know me well will attest to my obsession with detail. I think the psychiatrists call it being anally retentive, not a particularly pleasant vision to be sure. The managing director calls it a mild mental disorder manifesting itself in a capacity to be a complete pain in the posterior. I justify the way my head works by a need to be highly organised and a desire to drift off each night knowing those I rely on and trust are equally diligent. Yes, my desk is uncluttered and everything has its place. Failure to return said thing to its rightful spot will be punishableRead More →

Contributed By: Nick Gorrell, InnerVision Media on

Facebook have just released a new low cost, standalone VR headset called the Oculus Go which is set to significantly spread the adoption of virtual reality technology. We received our new headset delivered directly from the USA yesterday and early tests show that access to virtual property tours, accessed through theonsitemanager.com.au are very easy, slick and offer excellent viewing quality. The Oculus Go will be a game changer for VR and is expected to be widely adopted very rapidly, soon there will be millions of people online searching for, and increasingly expecting/demanding, high quality virtual content. If there was ever a time to consider enhancingRead More →

Contributed By: HiRUM on

Article originally appears on the HiRUM industry blog What is bundling? Bundling is the term used when property managers roll all of their management services into a single, ‘overall’ commission fee, rather than charging owners a separate amount or commission rate for each sub-service. For example, as a property manager, you would traditionally charge your owners for the below services, as dictated by your body corporate agreement: Management fee: 12% of gross tariffs Marketing fee: 3% of gross tariffs Merchant fees: 2% of gross tariffs Housekeeping fees: $40/clean Linen costs: $3/bed/booking Guest amenities: $10/guest Spring cleaning: $250/year Foxtel: $35/month PABX: $30/month Normally, these charges wouldRead More →

We are thrilled to launch our Industry Recommended Professional program! Below is a Q&A explaining the program, its benefits and how it works. What Is the Industry Recommended Professional program? Our industry has entered an age where the quantity of suppliers is great, but often the quality of work offered is not. Managers and prospective managers expend considerable time and money in their efforts to source professional service providers who understand this industry and specialise in it. The Industry Recommended Professional program allows such service providers to rapidly and easily distinguish themselves as authorities both trusted, and respected in our Management Rights industry. It isRead More →

Contributed By: HiRUM Software Solutions on

Article originally appears in HiRUM industry blog: https://www.hirum.com.au/blog/responding-online-guest-reviews/ The benefits of building a strong online review profile are irrefutable…Online reviews not only provide a unique opportunity to foster guest relationships post check-out, but have also been proven to deliver higher profits to accommodation providers. We discussed these benefits in more depth in a recent blog article. Now, we would like to explain to you the benefits of responding to the reviews your property receives & how you should go about doing so. Reviews, responses and Google It’s rare for Google to openly discuss aspects of their ranking algorithm, but perhaps in an effort to support small business,Read More →

ARTICLE ORIGINALLY APPEARED IN HIRUM INDUSTRY BLOG Unless you’ve been living under a rock, you would have seen the quick rise of private letting channels such as Airbnb, Stayz and HomeAway. If you’re the owner of a management rights business, you may not be their biggest fan. Disruptive companies, in any industry, often cause issues for existing operators within that industry. In the case of property management, you may be worried about losing properties in your letting pool to owners wishing to let privately, or you may have had bad experiences with the guests or bookings from these channels. Whatever it may be, this articleRead More →

Contributed By: Wes Venz on

So, you’re searching for your ideal management rights?  This process can be time consuming, costly, stressful and frustrating to say the least!  There is a need for an alternate way of buying a Management Rights business. I’ve recognised this need and started Venz Management Rights Buyers Agency.  A first for the management rights industry.  Think of us as a Management Rights agency but on the other side of the fence, your side, the buyer. When it comes to buying management rights most buyers aren’t fully informed, nor get the advice, help and assistance they deserve, because they are dealing with the agent that is workingRead More →

Contributed By: HiRUM Software Solutions on

Article originally appeared in HiRUM Industry Blog Find links to resources and information that will help you become ‘Games’ Ready. With the impending ‘Games’, things are going to get extremely busy in Queensland. With 6,600 athletes, 15,000 volunteers and 1.5 million spectators converging on the Gold Coast, Sunshine Coast and as far as FNQ. Given the number of people visiting and with the ‘Games’ craziness about to begin, you want to make sure your business is ready and that you are as prepared as you can be. At HiRUM, we are in the process of planning; coordinating staff travel plans and re-organising deliveries etc. ThereRead More →