General Interest

Contributed By: Nick Buick on

Since I was involuntarily thrust into this industry 15 years ago, I have long concluded, and thus argued that onsite managers make ideal candidates for investment property management. Onsite Managers live on site (ya don’t say, Nick?) and have invested on site so they have a vested interest in ensuring quality tenants are selected for the property. They keep maintenance costs low without the need for costly call-out fees for basic issues. They know the building intimately, being privy to the body corporate committee’s wishes and also the rental demand inside the complex and the area as a whole. A good onsite manager, armed withRead More →

Contributed By: Resort Brokers on

One of ResortBrokers best performing agents has made a move from her previous patch in far North Queensland to set up as a management rights specialist on the Sunshine Coast. In the three years she’s been with ResortBrokers in the far north, Chenoa has racked up an impressive $28 million in sales from 19 deals and is now looking to continue that success in her new zone. She joins ResortBrokers Senior Executive Glenn Millar as the company’s second specialist on the Sunshine Coast. Her track record speaks for itself. In November 2019, Chenoa achieved the highest multiplier (above 4.5X) in her region in recent yearsRead More →

Contributed By: Hynes Legal on

Yes – that’s right.  Chris Irons is starting with us, as reported in the Courier Mail. As the Commissioner for Body Corporate and Community Management for the past five years, Chris has been at the centre of the strata industry in Queensland. Every major issue at the core of strata in Queensland has been across his desk. His move to join Hynes Legal has been gestating for some time because it is a serious step for all concerned. It is not something that has been undertaken without a lot of planning and thought.  The community around strata (and in that we include everyone from lot owners, committees, strata managers andRead More →

Dear Nick,I posted a listing last week and I can’t find it when I search for it on RealEstate.com.au! Why is it not on there?!Signed,Every Onsite Manager. This is an email I receive several times a day. It happens so often I decided to write an article about it. Firstly, it always pays to provide the LISTING ID for specific issues. It is the number shown on every listing and it will start with a 39xxxx (sometimes 38xxxxx if it’s an older one). This listing ID is like a serial number for your listing. It is unique to every single listing. You can have 200Read More →

Welcome to our new monthly column, ‘Dear Nick’. Each month I’ll take a support question a manager has sent me, and share the advice. This month’s question comes from J. A new manager who joined our agency last year. He writes: Dear Nick, I have 3 vacancies. All are break lease. I have an obligation to mitigate the loss for each of the properties. However I also have a newly available property  (tenant recently moved out) and these listings tend to get more inquires since its ad is more recent. As a result ex tenant who moved our first ends up paying more rent thanRead More →

Contributed By: Nick Buick on

After the runaway success (and promptly copied 😉) 2018 awards night – we’re thrilled to announce the official 2019 Industry Excellence Awards. The awards night will be November 22nd, at The Warehouse Function Centre in Fortitude Valley, an amazing multi-level function facility with a rooftop bar and space for 400 guests. We look forward to a sensational evening of fun and celebration as we acknowledge the service providers who gave their all in 2019 and made our industry a strong, exciting and amazing field in which to operate. As always, all winners are decided by the most nominations from our onsite managers – so rememberRead More →

Contributed By: Nick Buick on

Last night our technicians did a final migration and switched on our new hosting server. It’s been a few years since we performed a major upgrade on our hardware infrastructure and the site has grown immensely since then and surpassed the technology it was running on. We’re now running independent solid state RAID drives for both our file system and database, we increased RAM, beefed up our processing power and took out a totally separate server just for our website to keep it completely isolated from the other sites our company hosts. The speed increase is considerable, but more importantly, the speed will be consistentRead More →

The secret to driving up your Trip Advisor ranking up is by getting your most satisfied guests to post a review. If you don’t have an automated feedback system that allows quick responses back to the guest, a senior person such as the FOM should be writing back to these guest via a well as a written email, providing the link to your Trip Advisor Page and offering personal assistance with their next stay. Out of 10 guests that you will email a follow-up thank-you and suggestion to post a review, about 3 or 4 will actually post because you have simply asked the question.Read More →

Contributed By: Nick Buick on

Our 2019 Industry Recommended Professional program has now commenced. All managers are encouraged to nominate your Industry Recommended Professional across 6 fields of expertise. As per last year, the winners across each category will receive the much coveted Industry Excellence Award at our awards night happening later in the year. This year we have 6 fields of expertise: Legal; Accounting; Brokers; Relief Management; Body Corporate Management and Finance. All professionals who receive nominations will be prioritised on the website and of course will proudly display the Industry Recommended Professional decal on their profile. Last year’s event saw many fields hotly contested and often single votes tippedRead More →

Contributed By: Resort Brokers on

Industry experts will field questions from guests eager to pursue opportunities in the Management Rights sector at a gathering to be presented by ResortBrokers on the Gold Coast at the end of April. Designed to assist newcomers to the industry, the ‘Management Rights Made Easy’ evening will be the latest in a long-running program of popular events conducted by ResortBrokers in the coastal tourism and lifestyle hotspot. Hosted at the Arundel offices of accommodation software specialist Hirum, the event gathers industry experts from various professions to share their extensive experience. New and intending building managers will enjoy quizzing the specialists in a relaxed forum thatRead More →